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Customer Service Workshop, 21 – 22 September 2015, WNS – Telkom Call Centre staff.

WNS trains Telkom Call Centre staff before they start on their new positions. Phendula was requested to train 20 Telkom employees on behalf of WNS.

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Compilation of Essence Durban Business Plan Ethekwini Municipality- Business Support Unit, 3 – 25 August 2015

BACKGROUND OF THE PROJECT In 2014, the City received an invite from the Mayor of New Orleans, a Sister City in the United States, to

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26- 28 May 2015, Adapt IT, Office Etiquette

4 Candidates Facilitator: Mr Thulani Makhanya 3 Days The client had problems with staff conflicts and did the investigation, they discovered that some of their

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10 – 13 February 2015,NPO Mentorship and Capacity Building, National Development Agency (NDA)

NDA Mentorship on 30 NPOs around KZN. The programme was outbound, Phendula mentors had to do site visits for all listed NPOs verifying their existence,

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25 November 2014, Gagasi 99.5 feature with guest business- Phendula Training and Consulting

Mr Thulani Makhanya was featured on Gagasi 99.5  evening show by Mamgo on Business Class on Tuesdays. Mamgo (Talk Show Host) Profiled Phendula Training and

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31 October 2014, Durban Chamber of Commerce and Industry

20 Participants, Facilitator was Mr Thulani Makhanya DCC Annual Entrepreneur Competition entrants Topic: Marketing Skills, 1 Day Topics covered were but not limited to:-Marketing; Sales;

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29 October 2014, Pietermaritzburg Chamber of Commerce and Industry.

20 Participants, Facilitator: Mr Thulani Makhanya Annual Entrepreneur Competition Entrants Presentation Skills -1 Day An annual competition that is run by all major provincial Chambers

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Accredited Leadership training : 28 – 30 July 2014 New Testament Community Church : Nagina HOMB

Accredited Leadership training : 28 – 30 July 2014 New Testament Community Church : Nagina HOMB As part of giving back to our community, we

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Pre – Finance Training – 22 to 24 July 2014 SEDA , Uthukela District Municipality

Pre – Finance Training – 22 to 24 July 2014 SEDA , Uthukela District Municipality After the successful Pre- Finance training at Bergville , we

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ELANGENI FET COLLEGE ; PROJECT MANAGEMENT ;15 JULY 2014 to 18 JULY 2014

CLIENT: ELANGENI FET COLLEGE ; MODULE:PROJECT MANAGEMENT VENUE:SRA SHE SOLUTIONS, PINETOWN- Westmead  DATE(S):15 JULY 2014 to 18 JULY 2014 It is with great appreciation to

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